We are with you every step of the way….your eCOIDA Sales Consultant, client service officer and dedicated account administrator will ensure your individual needs are met, allowing you to focus on what is important to you as a service provider...your patients!
Regular engagement with our specialised team ensures that you are more than just another service provider, but a client that deserves our individual attention.
We provide an end-to-end solution and realise that the right information in your hands empowers you to make informed decisions regarding your practice and as a result regularly engage on matters such as:
- Debtors Age Analysis Management and prompt Query List feedback and resolutions
- Electronic Remittance Advices and Payment Statistics;
- Preferred Provider Networks
- Tracking of business trends
We realise that the success of your practice greatly depends on the effectiveness of your staff. As such included in our fee is our professional services extended to include:
- Professional and personal training of administrative staff to accurately apply the COID codes and tariffs in billing for IOD accounts
- Assistance to you and your practice staff in accounts and claims collation
- Continued support and training in developments and adjustments in the Government Gazette (tariffs and rules)
- Training staff to be proficient in the use of CompSol’s eCOIDA system