Protecting your personal information is as important to us as it is to you. You trust us with your patient and employee information, and we respect that trust. For us, it is more than just complying with legislation; it is about supporting your business to protect and use information effectively and efficiently. This privacy notice explains why and how we collect, use and store personal information. If you have any questions, please contact us at popia@compsol.co.za
This notice was last updated on 21 June 2021.
We want you to understand who you are sharing your personal information with, what kind of information we are collecting and how we use the information.
This notice is for:
The Protection of Personal Information Act aims to protect your personal information and prescribes what we must and must not do with it. Other legislation also applies to personal information. For instance, the Compensation for Occupational Injuries and Diseases Act prescribes what information must be submitted to make an injury on duty claim from the Compensation Fund. This means that we have to process your personal information in a certain way from time to time or keep it for a certain period.
We may have to change this privacy notice from time to time to accommodate changes in our services or when legal requirements change.
2.1 When you use eCOIDA
We collect this information from employers:
We collect this information to give you access to eCOIDA and to provide our administration services.
We collect this information from medical service providers:
We collect this information to give you access to eCOIDA, provide our administration services, and pay you.
2.2 When you use our administration services
We collect this information from medical service providers:
We collect this information to provide our administration services and to pay you.
2.3 When we provide pre-funding services
We collect this information from medical service providers:
We collect this information to purchase accounts and the right to claim from the Compensation Fund from medical service providers.
When a medical service provider sells an account to us, we collect all the information related to the account, including the patient details and information about the injury on duty. We collect this information to process the claim with the Compensation Fund.
2.4 When you contact our call centre
When you contact our call centre, we collect information that helps us categorise your query and respond to it. We record all calls to or from our call centre for quality control and records management purposes.
2.5 When we do marketing
We may collect medical service providers’ names and contact information from public-facing websites to contact them for marketing purposes. We will always tell you where we got your information from and ask your permission to contact you for marketing purposes.
We use personal information to:
Our call centre records their calls for quality control and record-keeping purposes.
We may share your personal information with our service providers who help us deliver our services to you. We have agreements in place to ensure that they keep your information safe and only use your information with our permission.
When we purchase accounts from a medical service provider as part of our pre-funding service, we share the medical service provider’s and patient’s information with the Compensation Fund to submit and manage injury on duty claims. The Compensation Fund determines the system where information must be submitted, and the type of information required. You can read more about their privacy undertakings here.
We use Microsoft 365 to store information, including client information. Microsoft stores all our content in the European Union. We believe that Microsoft provides an adequate level of protection for the personal information we store with them. You can read more about their privacy undertakings here.
Sometimes we need to disclose your information to a third party:
If there is a change in our company structure or ownership, we may share your information as part of the assets transferred or the due diligence for the transaction.
You have the right to:
It can take us up to 21 days to respond to your request because there are procedures that we need to follow.
In some instances, we may require proof of your identity, and sometimes we may have additional requirements before updating your information.
You can update your information on eCOIDA at any time.
We have implemented reasonable security safeguards to protect the personal information that you provide. For example, we have implemented multi-factor authentication for all users of our systems.
We regularly monitor our systems for possible vulnerabilities and attacks. As no measure is perfect, we cannot guarantee that information may not be accessed, disclosed, altered or destroyed by a breach of any of our physical, technical or managerial safeguards. We have measures in place to minimise the threat to your privacy in the event of a security breach. We will let you know of any breaches that affect your personal information.
If you suspect that we (or you) have had a security breach, please notify us immediately by sending an email to popia@compsol.co.za . Please include as much information as you can.
Heather Lambert
Cell: 083 265 1895
Fax: 086 206 6925
Email: hbuckley@compsol.co.za
(Amanzimtoti, Assagay, Ballito, Cato Ridge, Chatsworth, Dalton, Dundee, Durban, Empangeni, Hillcrest, Howick, Isipingo, Kloof, Ladysmith, Mandini, Margate, New Germany, Newcastle, Newlands, Overpoort, Paulpietsburg, Pietermaritzburg, Pinetown, Port Shepstone, Richards Bay, Tongaat, Umhlanga, Verulam, Vryheid, Westville)
Shane Petersen
Cell: 083 703 6854
Email: spetersen@compsol.co.za
(Beaufort West, Bellville, Bredasdorp, Caledon, Calitzdorp, Eerste Rivier, Garden Route, Gansbaai, George, Great Brak Rivier, Hermanus, Kuilsrivier, Ladismith, Mitchells Plain, Mossel Bay, Northpine, Oudtshoorn, Riversdal, Riviersonderend, Sedgefield, Somerset West, Stellenbosch, Swellendam, Villiersdorp)
Shaakira Matthews
Cell: 071 401 1503
Email: smatthews@compsol.co.za
(Claremont, Cape Town CBD, City Bowl, Fish Hoek, Gardens, Goodwood, Grabouw, Grassy Park, Greyton, Hout Bay, Kenilworth, Lansdowne, Mowbray, Observatory, Oranjezicht, Ottery, Paarden Eiland, Parow, Pelican Park, Pinelands, Plumstead, Strand, Tamboerskloof, Tokai, Wynberg)
Puleng Mokhalane
Cell: 083 288 3151
Email: pmokhalane@compsol.co.za
(Alicedale, Aliwal North, Butterworth, Cathcart, Clarkson, Cofimvaba, Colchester, East London, Eersterivierstrand, Fort Beaufort, Gonubie, Grahamstown, Hankey, Humansdorp, Jeffreys Bay, Joubertina, Kareedouw, Kenton-on-Sea, King Williams Town, Kirkwood, Knysna, Mdantsane, Nanaga, Patensie, Plettenberg Bay, Port Alfred, Port Elizabeth, Queenstown, St Francis Bay, Stormsrivier, Stutterheim, Uitenhage)
Sales & Marketing
Contact Number: 041 397 7777
Email: marketing@compsol.co.za
Joey Breytenbach
Cell: 060 569 3888
Email: jventer@compsol.co.za
(Klerksdorp, Mafikeng, Potchefstroom, Schweizer Reneke)
Lindi-Ann Hanekom
Cell: 083 265 2261
Email: lhanekom@compsol.co.za
(Hartebeespoort, Rustenburg, Sun City, Swartruggens, Zeerust)
Pemla Ramokgopa
Cell: 076 076 0206
Email: pramokgopa@compsol.co.za
(Barberton, Emalahleni, Hazyview, Lydenburg, Middleburg, Nelspruit, Sabie, Skukuza, Witbank)
Joey Breytenbach
Cell: 060 569 3888
Email: jventer@compsol.co.za
(Balfour, Bethal, Delmas, Ermelo, Secunda, Standerton, Trichardt)
Lindi-Ann Hanekom
Cell: 083 265 2261
Email: lhanekom@compsol.co.za
(Groblersdal, Lephalale, Louis Trichardt, Marble Hall, Messina, Modimolle, Phalaborwa, Polokwane, Thabazimbi, Tzaneen)
Joey Breytenbach
Cell: 060 569 3888
Email: jventer@compsol.co.za
(Aspen Hills, Alberton, Aukland Park, Brakpan, Bramley, Brenthurst, Benoni, Boksburg, Douglasdale, Edenvale, Fochville, Fontainebleau, Garden City, Germiston, Heidelberg, Johannesburg, Kempton Park, Kyalami, Lenasia, Linksfield, Midrand, Milpark, Modderfontein, Nigel, Olivedale, Parktown, Primrose, Rosebank, Rossettenville, Sandton, Sebokeng, Selby, Springs, Southdale, Soweto, Sunninghill, Vanderbijlpark, Vereeniging, Vosloorus, Winchester Hills)
Lindi-Ann Hanekom
Cell: 083 265 2261
Email: lhanekom@compsol.co.za
(Akasia, Arcadia, Brits, Centurion, Cullinan, Daspoort, Dorandia, East Lynne, Erasmuskloof, Faerie Glen, Garsfontein, Groenkloof, Hatfield, Heatherdale, Les Marais, Lynnwood, Lyttelton, Mabopane, Magalieskruin, Midstream, Montana Park, Moreletapark, Mountain View, Muckleneuk, Pretoria, Silverton, Sinoville, Soshanguve, Sunnyside, Waterkloof, Waverley, Wilgers)
Pemla Ramokgopa
Cell: 076 076 0206
Email: pramokgopa@compsol.co.za
(Bronkhorstspruit, Fourways, Honeydew, Krugersdorp, Northcliff, Oakdene, Randburg, Randfontein, Roodepoort, Tembisa)
Sales & Marketing
Contact Number: 041 397 7777
Email: marketing@compsol.co.za