Interview with CEO Fritz LÜttich

Fritz Lüttich - CEO

[Port Elizabeth] CompSol recently launched their new product RELAY, aimed at HR professionals looking to find an easier way to register and administer injuries on duty.

CompSol, founded over 11 years ago, focused mostly on servicing the medical service providers treating injuries on duty patients. An additional service offered was consulting to business on best-practices, reporting, compliance and risk management in the Injury on Duty (IOD) arena. The introduction of RELAY was a logical step as CompSol looked to provide a paperless and fully integrated service linking the employee, employer, medical service provider and the Compensation Fund.

CEO Fritz Lüttich says: "We currently service over 1 000 medical service providers and more than 100 000 employers in South Africa so we understand very clearly what causes the bottlenecks and subsequent frustration for employers, medical service providers and the Compensation Fund as well. There are just too many links in the chain and this creates human error. One mistake can cause a simple injury on duty to turn into months of paperwork. Apart from the frustration, it also means that the medical service provider often waits months for payment. The same applies to the employer waiting for refunds and the injured employee for compensation for protracted periods."

RELAY allows the employer to register a work related accident by logging into the system or phoning the RELAY call centre - a process that takes just 3 minutes, using electronic signatures to create a paperless environment. The completed WCL2 is emailed to the medical service providers along with an SMS to warn that the patient is on his or her way. The medical service provider also completes all documentation online, including any referrals to specialists. Behind the scenes, the RELAY team consolidates all the information, checks for completeness and correctness and then submits to the Compensation Fund.

"Our track record of correct, compliant IOD registrations is about 98%. RELAY is a combination of our experience, industry expertise and, of course, the latest technology - together, these attributes make what used to be a protracted IOD story into something that is easy and hassle free," says Lüttich.

Step 1 - Employer logs an injury on the CompSol system.Step 2 - Medical service providers are notified about the injured employee.Step 3 - Medical service provider logs all details on CompSol system and gets paid.